Tech-Time
Tech-Time works around a set of defined and priced core IT requirements; with unit costs decreasing the more credits you buy. Tech-Time is a token-based system, which will meet all your outsourced maintenance,technical support requirements and even your training needs.
Throughout the year tokens can be exchanged, as needs arise, for any of our published services. Tech-Time is not necessarily a replacement of long-term support contracts. It is directed at providing clients with much more flexible support, bought in advance at consequently cheaper rates.
We can help you choose the credit level which best matches your needs.
With a Tech-Time agreement in place, you can budget for the year ahead without running numerous contracts at a significantly higher cost. Tech-Time is also a proactive service; the return on your investment being guaranteed. Client needs are dynamic – they change quickly and sometimes radically. As your needs change, so can you adapt both the level and the range of goods and services taken.
Most importantly, if you do not use up all of your credits, you can opt to use them up at the end of the period on hardware, or indeed carry them forward to the next period.
A sales account manager is allocated to each Tech-Time customer to discuss future developments and ensure customer satisfaction on commercial issues.