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Every site connected. Every call covered.
Gardner Systems delivers managed phone systems for UK manufacturers, built on Zoom Phone, connecting factory floors, warehouses and field teams on one platform with compliance recording built in.
Where manufacturers lose time and money on communications
Most of it comes down to fragmented systems across sites, field teams working from personal phones, and compliance recording that was never built in from the start.
Multi-site coordination
Manufacturers running several sites often end up with a different phone setup at each one, extension chaos, and a receptionist overwhelmed by call volume with no central control.
Mobile workforce disconnection
A large share of the workforce, field engineers, drivers, warehouse staff, works from personal mobiles, which creates compliance blind spots and inconsistent customer interactions.
Compliance recording and audit gaps
Standards like ISO 9001, MHRA GMP and BRCGS expect a documented communication audit trail, but legacy systems often lack native recording or charge extra for it.
Legacy system cost drain
Older providers often overcharge through dropped calls, hidden fees and contracts that do not flex with field-heavy operations.
Every site connected. Every call recorded.
Fragmented systems and personal mobiles cost manufacturers visibility across sites and gaps in the compliance record. A managed phone system brings every site and every field call onto one platform.
Office and site capture
Every call across every location logs centrally, with site-specific routing so the right person picks up, wherever they are.
- Multi-site centralised management with site-specific routing
- Automatic call recording with configurable long-term retention
- DECT and ruggedised handset support for factory floors
- Pre-built integrations with Salesforce, Dynamics, NetSuite and HubSpot
Mobile capture for field teams
Field engineers, drivers and warehouse staff get a business line on their own phone, without giving up compliance recording.
- Native dialler integration, no app needed
- eSIM deployment for fast rollout across large field teams
- Compliance recording maintained with a centralised audit trail
- Business and personal calls kept separate on one device
Five ways we help your operation
Every part of the system maps to a real challenge manufacturers face, from multi-site telephony and field mobile working to AI-powered call handling and factory floor communications.
Phone system for manufacturing sites
A single cloud platform managing every location, with centralised admin, compliance recording and integration into the systems you already run.
- Multi-site centralised management with site-specific routing
- Automatic call recording with configurable retention
- DECT and ruggedised handset support for the factory floor
- 99.999% uptime SLA
Mobile phone for field teams
A business line on a personal or company phone via eSIM, so field engineers and drivers stay compliant and reachable wherever they are.
- Native dialler integration, no app needed
- eSIM deployment for fast rollout across large teams
- Business and personal calls kept separate on one device
Engagement pack for busy call queues
Real-time queue visibility, historical analytics and supervisor tools, without deploying a full contact centre.
- Real-time queue wallboards with visibility across sites
- Historical analytics for staffing decisions
- Supervisor listen, whisper and barge tools for coaching
AI call handling for routine queries
AI-powered call handling that manages order status, delivery tracking and after-hours triage, then hands over to a live agent with full context when needed.
- Automated order status and delivery tracking via ERP integration
- After-hours routing and emergency triage
- Seamless handover to a live agent with full context preserved
Shared phone for factory floors and common areas
Ruggedised dedicated phones for break rooms, warehouse zones and loading docks, integrated with the rest of the system and managed centrally.
- Ruggedised for factory floor and warehouse environments
- Unified call routing and voicemail with the rest of the system
- Easy provisioning and centralised management
Real-world scenarios
Based on conversations with UK manufacturers, anonymised to protect client confidentiality.
Multi-site distributor consolidating legacy systems
A 400-person manufacturing distributor across 5 locations was running a separate phone system at each site, with one overwhelmed receptionist handling up to 11,000 calls a month, and 30% of the field sales team working from personal mobiles.
Field-heavy firm replacing underused licences
A 300-plus person manufacturer had deployed 300 mobile SIMs and 160 cloud licences across field sites, but engineers defaulted to personal mobiles because the mobile app was poor and did not fit how they worked.
Regulated manufacturer needing long-term retention
A pharmaceutical manufacturer with 7 branches needed ten-year call retention for regulatory compliance, but their legacy phone system had no native recording, forcing them onto expensive third-party add-ons.
Want to see where your own sites stand?
Twenty minutes is enough to work out where the gaps are across your sites and what closing them would actually be worth.
